Delivery Information

Christmas Delivery Info:
Happy New Year! We are now open again, orders placed over the holidays are being dispatched this week.

Extended Christmas Returns:
First of all, don't panic!
Should you have any returns/ exchanges during the time we are closed. Please fill out the returns form anyway, and we will approve in the new year.
You can exclude our closure period from your 14 days returns window. For example, if you placed an order on the 25th of Dec. You have until 15th Jan to let us know :) 

Shipping rates:
Delivery is available worldwide, and our busy little team ships orders 3 days a week: Monday. Wednesday, & Friday. 
A fast tracked delivery service within the European Union which is available via DPD, UPS and DHL (These services will require a signature):
Shipping within the UK will be £4 via DPD (1-2 working days)

For orders in the European Union the price varies depending on the country.
Use the shipping rate calculator in the cart for an accurate price. 
Typically the cost will be between £11-21.00 per package via DPD, UPS, or DHL.

International orders (Incl/US/ Canada) are charged on a weight based system. This means you pay far less for shipping than before. Typically orders under 1kg cost £20, and orders under 2kg, cost £25. For weights above this, the price depends on your country. Please go to the cart section to estimate shipping costs.  This will usually be via DHL who provide an express service that takes 2-5 days to a large portion of the world. If you would like to know the cost exactly, please contact us.

Free Shipping:
Free shipping is available for UK orders over £200. For EU orders there will be a discounted rate.
Please note that a standard Arktis jacket weighs approximately 2kg, so it is advisable to buy several items at the same time, in order to get the best value for shipping and to save on this cost in the future.
Whilst we aim to get all of our orders out same day but please allow a few days for dispatch and sourcing of items. In rare cases, we list part made items which require us to finish the products. In these cases, waiting time can be up to a week. You can always CONTACT US if you are unsure. 
Area Service Price
UK UPS (2-4 Days) £4
EU DPD (3-5 Days) £11-20
EU DHL (2-4 Days) £21
Rest Of World DHL/ RM (2-10 Days) (Variable)
Not Available? Contact Us
PO Boxes are extremely difficult to send to as our services require a signature. We are able to send up to 2KG via Royal Mail worldwide, but anything above this weight we are unable to send. We will contact you for an alternate address. 
Countries within the European Union (including the UK), are required to pay VAT with each purchase. This cost is 20% of the purchase price, and will be included in the final price at checkout.
Countries outside of the EU are exempt from this; however, purchases may be subject to customs charges upon arrival.
*for really remote areas, delivery might take an extra day or two. (Planning an expedition up a mountain takes time ;)

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