Returns Policy

RETURNS


Should you wish to return any of your goods, you MUST only do so by using the returns section at the bottom of the page in the footer of the website. Alternatively you can go to https://www.arktisoutdoor.co.uk/index.php?route=account/return/add


Returns must be made within 14 days of receiving your goods. They do not need to arrive with us in that time period but you must fill out the returns form. We cannot accept used, worn, or damaged goods (excluding faulty items). Please include all packaging and labels but you may keep posters and leaflets.


Refunds and exchanged can take up to 7 days to complete due to high volume of orders. Item's sent back without the returns form filled out can not be refunded or exchanged.

Postage refunds can only be given for faulty items, standard exchanges are made at the buyers cost and you may be charged extra carriage for international orders.